Enjoy a Fast-Paced, positive work environment at our state of the art facility providing maintenance and repairs for all vehicle makes and models. Central Ford, a proud member of Central Auto Group has a highly sought after service writers position available in our Ford, Mazda, VW Service Department. This individual must have a minimum of 2 years experience as a writer in a dealership setting. Dealership experience is preferred but not required. Women, Men, Veterans are encouraged to apply! We are an equal opportunities employer.
Automotive Service Writer/Advisor Job Responsibilities:
Initiates automotive services and repairs by ascertaining performance problems and services requested. Verifies warranty and service contract coverage. Develop estimates, write repair orders, and maintain customer rapport and records.
Automotive Service Writer Advisor Job Duties:
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Automotive Service Writer Advisor Skills and Qualifications:
- Previous Job Experience Required
- ADP /CDK experience a plus but will train the right candidate
- Must posses a valid drivers licence and pass a MRV report.
- General Knowledge of Vehicle Mechanical Operations
- Strong Communication Skills
- Exceptional Customer Service Skills
- Problem Solving
- Reporting Research Results
- Quality Focus
- Productivity
- Estimating
- Product Knowledge
Company Benefits:
- Paid Vacation*
- Generous Pay Plan* *
- Medical Benefits* *
- Great Professional Work Environment*
